Privacy Policy
Last updated: [date it goes live]
Gold Coast PVC Fencing ("we", "us") runs pvcfencinggoldcoast.com. This page explains what we collect when you use the website or ask for a quote, why we collect it, and what you can ask us to do with it.
What we collect
When you fill in the quote form we collect:
- your name
- your phone number
- your address (or suburb or postcode on some forms)
- your email address
- the details of your fence job: fence style, whether you need gates, approximate length and any message you add.
When you visit the website we also collect some information automatically, such as the pages you view, the website or ad that brought you here, your general location (city level) and the type of device and browser you use. This comes from cookies and similar tools described below.
If you call us, we may keep a record of your number and the call.
How we use it
We use your details to:
- contact you about your enquiry and prepare your quote
- arrange a site visit and the installation if you go ahead
- keep a record of your enquiry and our conversations
- understand which pages and ads bring enquiries, so we can improve the website.
We do not sell your personal information. We do not send you marketing emails unless you ask us to.
Who sees it
Your enquiry is seen by our team, including the installers who measure, quote and carry out your job. It is also handled by the services that run the website and our enquiry system for us, such as our website host, our form and enquiry tools, Google (for website analytics and advertising measurement) and Cloudflare (for the security check on the form). These services only use your information to provide their service to us.
Some of these services may store information outside Australia.
We may also share information where the law requires it.
Cookies and website analytics
The website uses Google Analytics and Google Tag Manager to count visits and enquiries, and may use advertising cookies to measure our Google ads. You can block or delete cookies in your browser settings; the website will still work. You can also opt out of Google Analytics with Google's browser add-on.
How long we keep it
We keep enquiry details for as long as we need them to deal with your enquiry and any job that follows, and to meet our legal and record-keeping obligations. After that we delete or de-identify them.
Keeping it safe
We take reasonable steps to protect your information from misuse, loss and unauthorised access. No website or online system is completely secure, so please do not send us sensitive information through the form.
Your choices
You can ask us to:
- tell you what information we hold about you
- correct it if it is wrong
- delete it, where we are not required to keep it.
Contact us
For any privacy question or request, call us on (07) 5638 1221 or use the contact form on our website. If you are not happy with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
We may update this policy from time to time. The latest version is always on this page.